Terms & Conditions Bridal

Sydney Road Tailors Pty Limited – Bridal Alteration Terms & Conditions

ABN: 37 677 528 531
Registered Address: 2/551 Sydney Road Seaforth NSW 2092, Australia

1. Appointments & Payments

1. Appointments must be rescheduled at 48 hours prior. One (1) rebook per client (for all appointments not multiple rebooks such as a rebook for your 1st appointment another for your progress and another for your collection) is permitted for all types of appointments - unless for sickness but you acknowledge this can impact the collection handover shall you have last minute changes.

2. Booking fees are refundable where the client cancels with two (2) weeks’ notice prior to appointment however there is a $20 admin fee (incl process fees) deducted from your original payment.

3. No-show or missed rebook forfeits the original deposit, a new booking fee is required.

4. Lateness beyond 10 minutes results in cancellation of. A new booking fee is required to reschedule.

5. Booking fees after time of commencement are non-refundable and non-transferable for another service.

6. Full payment is required at your first fitting.

7. Additional work at subsequent fittings must be paid at the time of service.

8. Final consultations and handovers are 15 minutes each (total 30 mins)

9. Gown alterations are based on measurements from the initial fitting. Any body changes may incur additional fees.

10. Wellbeing is a priority—if feeling unwell or uncomfortable, notify us immediately.

11. Our sessions are most effective when clients are well-rested, & energised

12. We provide a comprehensive initial discovery call based on information you provide; please have all details necessary on hand.
    

2. Cancellations, Rush Fees & Changes

1. Commencement of Work – Work is considered commenced when:

   • We have conducted a fitting 

   • received and confirmed the order by your payment

   • A specification pack created logged in Work-in-Progress system;

   • Production time, progress appointments, and planning staff rosters are allocated;

   • Any related research or development for the order.

2. Extra fittings outside the original scope incur $110 for 1 hour, $55 per additional 30 minutes (+ processing fees).

3. Cancellation fees are applied to reflect reasonable costs incurred, including time allocation, administrative processing, and staffing commitments.
   

4. Cancellations after a fitting incur a 20% cancellation fee plus original deposit + processing fees.

5. Materials provided by us are non-exchangeable. 20% cancellation fee applies to whole order.

6. Alteration changes after your first fitting must be emailed. New appointments may be required, and rush fees may apply.

7. Orders required within six (6) weeks of the wedding date incur a 35% rush fee of the total order value. Unless stated otherwise (which is applicable to clients) such as pre booking with our knowledge or in writing

8. Rescheduled progress appointments may lead to rush fees. In the event of sickness, one rebook is permitted.

3. Fitting Requirements

1. Bring gown, actual shoes, & undergarments. Without these, a new booking fee/progress fits may be required.

2. Guidance is tailored to your style and budget, fabric & structural limitations may affect outcomes. We will follow your approach in such cases.

3. Quality service depends on communication before & during services.

4. Two guests per bridal fitting are permitted (1 accompanying the bride and 1 in the hallway; swapping is allowed). In summer times the studio can be on the hotter side due to machinery so please take note of this as the studio is a small intimate space.

5. Clients/guests must remain in designated areas to ensure safety & streamlined fitting. The bride will need the hall way for her final walk to determine suitable hem length.

6. Not wear make up, perfume or creams is recommended. 

7. Fittings follow a top-to-bottom assessment; one area is addressed at a time.

8. Video/notes remain property of Sydney Road Tailors Pty Limited & are internal reference. No copies will be issued. Our team is skilled with fitting methods & techniques such as 3D manipulation & technical finishes this is protected as our know how signature

4. Alteration Estimates & Scope

1. Pricing depends on fabric, embellishments, hem layers, and gown complexity.

2. Alterations range from $700–$1,100+, determined at fitting based on services completed. GST 10% + processing fees apply. Exact total will be supplied on POS system not he day of your appointment, we can supply this breakdown at your discovery call based on the services you tell us you need at that point and time (please note you may need less or more services on the actual day of your fitting) 

3. You may explore Custom accessories where we will provide your quote however it is best to refer to our online shop where we have products with pricing listed.

4. Alterations beyond standard adjustments (bust, waist, hem shortening, bustle) may be limited by gown design. 

5. Specialised machinery (such as laser cut) is not available & may result in cancellation beyond our control. In such circumstances we will offer substitutes, shall we make you aware of this at the discovery stage and you proceed with a studio appointment the booking fee is not refundable or transferable. Shall we be unaware until we see the actual garment the fee is refundable, however we will not be responsible shall you need to seek another provider and they pose fees for rush services as a result of booking with us firstly as we were unaware at the time and is genuine on our behalf and not misleading.

6. By agreeing, you accept these limitations as you wanted us to complete this we were under your direction, if we foresee technical factors that may implicate your choice we will raise these to your attention and you can decide shall you wish to proceed, we acknowledge your understanding of this by paying for such service whilst accounting of our information given to you at the time.

5. Gown Care & Liability

1. Industry tools (e.g., pins/pens) are used. Without consent, appointments may be cancelled, and deposits forfeited as we can not conduct a fitting without these tools. 

2. Sydney Road Tailors Pty Limited is not responsible for marks or stains caused by external factors (makeup, tan, general wear) or other factors we are not responsible for, such as, sample gowns or prior to arriving to us.

3. Please note wearers skin and hair oils, fingernails, perfume, makeup, wearing on multiple occasions at collection point from bridal boutique, general handling of transit leaves marks from natural daily routines. 

4. Gown conditions are documented by video at drop-off and completion; we are not liable for pre-existing issues.

5. Clients responsible for materials they supply; we’re not liable for faults, fibre issues, dye faults , or shrinkage.

6. Knowledge of gown content is the client’s responsibility; without it, we cannot guarantee technical suitability.

6. INDEMNITY & LIMITATION OF LIABILITY

6.1 General Indemnity
To the maximum extent permitted by law, the client agrees to indemnify and hold harmless Sydney Road Tailors Pty Limited, its owners, employees, and contractors from and against any claims, damages, losses, liabilities, costs, or expenses arising from or in connection with:
(a) the client’s breach of these Terms & Conditions;
(b) clients failure to follow care instructions or professional advice; or
(c) clients misuse, mishandling, or improper storage of the garment after collection.

6.2 Third-Party Interference
To the maximum extent permitted by law, the client acknowledges that any alterations, handling, or modifications carried out by a third party after you collect your gown from us  after work has commenced or been completed by Sydney Road Tailors Pty Limited are outside our control.
The client indemnifies Sydney Road Tailors Pty Limited against any claims, losses, or costs arising from such third-party involvement after collection.

6.3 Client-Supplied Materials
Where the client supplies their own fabrics, trims, or materials, the client acknowledges that Sydney Road Tailors Pty Limited does not control the manufacturing, treatment, or composition of such materials.
To the maximum extent permitted by law, the client indemnifies Sydney Road Tailors Pty Limited against any loss, damage, or defect arising from the performance, failure, or characteristics of those materials, including but not limited to shrinkage, dye transfer, or fibre defects.

6.4 Post-Fitting & Wear Responsibility
Upon completion of the final fitting and/or collection, responsibility for the garment transfers to the client.
To the maximum extent permitted by law, the client indemnifies Sydney Road Tailors Pty Limited against any claims arising from wear, movement, environmental exposure, or garment performance during use, including on the event day.

6.5 Limitation of Liability
Nothing in this agreement excludes, restricts, or modifies any rights or remedies the client may have under the Australian Consumer Law.

To the maximum extent permitted by law:
Sydney Road Tailors Pty Limited shall not be liable for any indirect, incidental, or consequential loss, including but not limited to event disruption, loss of enjoyment, or additional external costs after collection s we do not know the history of the garment once it has left our premises, on the day of collection you try on the gown to review, if there are discrepancies you must raise this to our attention to address and rectify shall it be a result of our work we will amend accordingly. However shall the discrepancy be an additional change we will review if timing is suitable due to short notice and if we are able to accomodate the fee relevant for such service will be payable. When gown is collected this confirms as completed as intended and closes our process.

7. Collection, Storage & Aftercare

1. We do not provide dry cleaning; gowns will be steamed & returned in the condition received. We can provide you a reputable dry-cleaner to engage services. 

2. Sydney Road Tailors Pty Limited may provide information about third-party service providers. Any such referral is for informational purposes only. We do not endorse or guarantee the services, quality, or outcomes of any external provider. Clients are responsible for conducting their own due diligence and assessing whether the provider is suitable for their needs. We accept no liability for any actions, errors, or costs arising from engaging a third-party provider.

3. Once collected, Sydney Road Tailors Pty Limited is not liable for storage, transit, handling, or post-collection alterations/changes.

4. Final collection occurs at the last appointment up to 14 days prior to departure or wedding date unless stated otherwise in communication prior.

5. Shall you delay the collection without an updated collection date (within 14 days prior to departure or wedding date) incurs $10/day storage fee (also includes for re-steaming and preparing the gown for collection)

6. Clients authorise release and return of gowns to the boutique purchased from if collection/delivery arrangements are not fulfilled/communicated other means of collection shall we need to return you gown personally, we will send you breakdown prior to return of cost such as, cost of staff time, KM charge (as of 2026 88cents per KM), tolls and road charges, inclusive of any direct related costs in order to return gown by us. 

7. Where a garment is not collected within a reasonable timeframe, we reserve the right to take action in accordance with applicable legislation, including the Uncollected Goods Act 1995 (NSW).
   Reasonable attempts will be made to contact the client prior to any disposal or transfer of the garment.

8. We do not provide a storage or holding service.

9. Fibre characteristics (fraying/stretching from wear) are normal and not defects.

8. Us as a Provider Suitable & External Provider Clause

1. Clients to assess if our services suit their needs. We assume due diligence is conducted prior to proceeding.

2. Seeking alternative providers does not make Sydney Road Tailors Pty Ltd liable for differences in pricing, workmanship, availability, or alteration direction.

3. Work completed with us may limit, affect, or influence other providers’ ability to modify or reverse alterations.

4. To the extent permitted by law, we are not liable for damage, changes, or outcomes caused by factors outside our control, including but not limited to:

• pre-existing garment conditions

• client-supplied materials

• Wear, environment exposure & handling after collection

9. Final Agreement & Conduct

1. Alterations are performed per the approved plan; unlimited revisions are not included.

2. Failure to comply with Terms or pre planning may result in cancellation if no solutions are reached.

3. Sydney Road Tailors Pty Limited is not liable for work performed by third parties after collection.

4. Unrealistic demands or making staff uncomfortable may result in termination of services with fees.

5. Indecisiveness or unavailability for fittings may result in delays or cancellation with fees.

6. Requests outside policies or requiring resources not available to us may result in cancellation.

7. By signing, clients acknowledge that decisions made are final; additional changes incur extra charges.

8. Collection prior to courier arrangements is advised. Failure to collect in person at a collection appointment voids any later liability claim you may have as we were not able to see the outcome up at the point the garment was in our care.

10. Reassurance for Clients

1. Work delivered to initial approved scope & directions.

2. Errors due to workmanship/failure to follow instructions by us will be rectified at no additional cost.

3. If you engage another provider to amend our error, we will honour a refund of that service only, not other services to order accepted by you. This does not allow a full order refund, some garments need multiple attempts & is part of process & not necessarily a deemed error.

4. Sydney Road Tailors Pty Limited will not pay any extra rush fees or higher fees than initially paid.

5. Another provider is at your own cost and responsibility.

6. Concerns must be raised during fittings or final handover; once garments leave our care, liability ceases we are unaware of the history when returning said item.

7. Documentation and quality control will be reviewed internally to assess fault in such matters.

8. Communication updates from us will be provided within 48 hours at the latest, we are known for quick response.

9. Refunds are assessed based on portion of services not delivered in accordance with Australian Consumer Law.

11. Rush Service Fee

• Expedited orders incur a 35% rush fee of total order, reflecting reallocation of resources.

• This cost covers staff overtime, additional time incurred, utilities, & potential travel needs to obtain supplies to complete order not done on our usual weekly pick ups.
  

12. Governing Law

• These Terms & Conditions are governed by the laws of New South Wales, Australia.

13. External Providers Referrals

1. Sydney Road Tailors Pty Limited may provide information or suggestions regarding alternative service providers.

2. We do not accept any liability for actions, quality, availability, or outcomes of third-party provider you choose to engage.

3. Clients acknowledge their solely responsible for due diligence, assessing any referred provider is suitable.

4. Any work undertaken by another provider after consulting with, or being referred by, Sydney Road Tailors Pty Ltd does not affect/transfer liability to us.

5. Client agrees Sydney Road Tailors Pty Ltd is not responsible for additional costs, errors, or limitations arising from you engaging a third-party provider.

6. We are not affiliated or have finance gain from referrals.

14. Client Agreement

All terms are understood and accepted as outlined above.

Governing Law & Consumer Rights

This agreement is governed by the laws of New South Wales, Australia. Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies the client may have under the Australian Consumer Law. Where any provision is found to be invalid or unenforceable, it shall be severed, and the remaining provisions shall continue in full force and effect. We have a flow chart of remedies shall any issue become present whilst engaged with our services we will work with you to find a solution as we uphold a high level of client satisfaction.

Booking Fee & Discovery Call Explanation

The booking fee secures your in-studio appointment and compensates for the planning, preparation, and expertise required to provide a thorough and professional service.

Discovery Call and Emails – Acts as a free quote and assessment. During this call:

You assess whether the scope of service, costs, and timing.

We assess if your requirements align with our guidelines and schedule with details you provide.

In-Studio Appointment – Functions as a critical onsite assessment of your gown and intended alterations. During this appointment:

Our head fitter has access to studio equipment, including irons & industrial sewing machines.

The studio is equipped with materials e.g buttons, zips, and trims to ensure garment receives a full technical assessment.

This allows for accurate recommendations and planning, which works in your favour.

Non-Refundable/Non-Transferable – The booking fee cannot be refunded or transferred because it compensates for:

Allocation of a highly skilled fitter’s time and expertise.

Use of specialised studio machinery and materials.

The appointment devoted to you

Planning/preparation required to assess & provide advice.

While we allow the cost of the appointment to be credited towards your alteration fees, the fee cannot be refunded once the appointment has commenced or the time initially allocated has passed. This includes shall the appointment be forfeited due to no show, lateness, finishing before the allocated time duration or cancellation of service as a whole at a later date after an order has been accepted.

Cancellation After Confirmed Paid Service & Rush fees

Once a service has been confirmed and the booking fee or full payment processed, the client acknowledges that:

Allocation of Resources – Sydney Road Tailors Pty Limited has:

• Scheduled staff and blocked studio time specifically for your order;

• Created detailed specifications, research, and development plans for your garment;

• Reserved appointments in our online booking system, which may prevent other potential clients from booking.

Lost Opportunity & Operational Costs – Cancellation after confirmation impacts:

• The ability to accommodate other clients;

• Planning, labour, and operational costs already incurred in preparing your order;

• Additional administrative work, including order tracking, appointment scheduling, and pre-production planning.

Fee Consequences

20% cancellation fee 

Rush fees, order required with less than 6 weeks notice (35% of total order value)

Cancel fees & Rush Fee Acknowledgement

If you are unable to meet these terms at your fitting or throughout the alteration process—including clear and timely communication (responses within 48 hours) may result in delays of delivering the service (rush fees may occur as a result of delays by you) or result in cancellation with applicable fees.

Thank you for taking the time to read our Terms and Conditions. Please confirm your understanding by ticking the box if suitable and completing your details on the form below. A copy will also be provided for you to review and sign on the day of your appointment.

By ticking the box and submitting the form below, the client acknowledges and agrees to the terms of service.